FAQ Help Shipping

For standard items using FedEx Ground or UPS Ground, the estimated delivery time is 2-3 business days after leaving the warehouse. 

For special items like oversized, irregularly shaped, or overweight items using truck (LTL for heavy items) shipping, the estimated delivery time may vary. 

NorthSky distributes its warehouses across the United States. The shipping location for each order will depend on the products ordered and inventory availability. We'll ship your order from the nearest location to you to ensure it reaches you as quickly as possible.

We work closely with our couriers and delivery partners to meet the estimated delivery dates provided to you when you place your order. However, due to extenuating circumstances, orders may not be delivered according to the estimated arrival time shown during purchase. If your order has been delayed, please feel free to contact our customer service team and they can assist in finding a solution.

If you have any requests for early or delayed shipping, please contact our customer service team as soon as possible. We'll do our best to accommodate your needs, but please note that in certain cases, early shipping may not be possible.

If the order has already shipped and changes need to be made, please reach out to our customer service team via phone.

We utilize third-party logistics couriers for our shipments. For standard items, NorthSky offers free shipping on orders over $75. For orders under $75, a $5 shipping fee will be charged. Please note that for special items, such as oversized, irregularly shaped, or overweight items, the standard shipping fee rules do not apply. Additional shipping charges will be calculated based on weight and delivery distance.  

For details regarding our logistics policies, please refer to our full shipping policy by clicking Shipping Policy. 

If your order has not arrived within the expected time frame, check your tracking information for updates. If the tracking indicates that your package is still in transit or if you have any concerns, please contact our customer service team.

Contact the NorthSky customer service team (information below), and we will be more than happy to help you resolve any shipping issues as quickly as possible. 

Online chat

Phone: 1-800-805-6686 

Email: customerservice@northskysupply.com 

Monday - Friday: 7am - 7pm (CT) 

Holiday hours may vary. Please check our holiday schedule. 

For your convenience, we consolidate our shipments. However, certain materials may come from multiple warehouses or suppliers and cannot be fully consolidated. If you have any questions or concerns about the shipping method for your order, please contact our customer service team.