FAQ Help Product Information

If you have any questions about specific products, feel free to contact us or use our online chat service and we will assist you in acquiring the necessary information or any other queries you may have.

Please contact our customer service team and we will be happy to help you with any inquiries regarding product availability and delivery times. 

Online chat

Phone: 1-800-805-6686 

Email: customerservice@northskysupply.com 

Monday - Friday: 7am - 7pm (CT) 

Holiday hours may vary. Please check our holiday schedule. 

If you're unsure about the specifications or models of the products you need, please feel free to consult our customer service representatives or use our online chat service. We have dedicated technical staff who can assist you in determining the most suitable product. 

Online chat

Phone: 1-800-805-6686 

Email: customerservice@northskysupply.com 

Monday - Friday: 7am - 7pm (CT) 

Holiday hours may vary. Please check our holiday schedule. 

We strive to ensure that all items are delivered in perfect condition. If you have received a damaged item, we sincerely apologize for any inconvenience caused. Please contact our customer service team at your earliest convenience so we handle the problem as quickly as possible.  Upon confirmation by our customer service team, we will make every effort to rectify the situation: by issuing a refund or sending a replacement. 

Please note that only selected items are covered under warranty. For details on which products qualify and the specific terms of coverage, we kindly ask you to contact our customer service team. They will be happy to assist you with any questions you may have regarding your product warranty.