FAQ Help Ordering

Processing and delivery times typically may vary depending on specific circumstances. For items in stock, we typically aim to ship within one business day and delivery times are dependent upon the shipping option selected at checkout.  

For items not in stock, the purchasing team will be notified within a single business day and will provide a delivery estimate as soon as possible.  

You can view the status of your orders by accessing the My Orders section of your user account page. Additionally, you can also contact us via telephone or the NorthSky website online chat function to inquire about the real time tracking status of your order. 

If you find your order information has not been updated/synced 48 hours after placing your order, please contact our customer service via the contact information provided. A customer service team representative will be able to assist and provide you with your order information.

You can cancel an order by accessing the My Orders section of your user account page and requesting a cancellation for any order that has not yet shipped. Our facilities will typically begin processing your order 15 minutes after order placement, if cancelled before this you can expect to receive the refund within 1-2 business days.

If you experience extended waiting times for your order or receive a notification from the courier that your order has been lost, please reach out to our customer support team immediately and our team will discuss the best available options.

If you have received confirmation from the courier that your order has become lost or misplaced; please take a screenshot or save the notification, then forward it to us for an immediate resolution of the issue.