FAQ Help Invoice

You can get the digital version of your receipt from the website. In addition, we will mail a delivery note to you with the goods. Upon receiving the goods, please inspect them carefully and be sure to retain the note. If you require a personalized invoice please contact our customer service team to assist you.

On the My Orders page in the user center of the NorthSky website, you can get a digital version of an invoice/receipt by opening a specific order and clicking the Invoice button. If you encounter any additional issues during the process, please don't hesitate to reach out to our customer service team.

We typically issue invoices/receipts based on our company's invoice template. If you have any special requirements, please explain the situation to our customer service before or after placing your order and provide your desired invoice template.

If you need to change the invoice header information, please contact our customer service promptly through online chat or by calling 1-800-805-6686 and provide us with your new full invoice header information.

You should be able to retrieve your invoice/receipt via the My Orders section of your user account page.  If the digital copy is not present, please contact our customer service team so we are able to assist.